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A dedicated HR team you can rely on

Our human resources service team is committed to making your client experience a remarkable one. Whether you need us to dive deep into an intricate HR matter or are simply looking for a quick answer, we’re here to help.

A team of HR professionals

A small team of HR specialists is assigned to your account to provide HR guidance and coordinate the delivery of your services.

HR compliance support services

Your U.S.-based service team is located within your business’s region – they know the core human resource-related issues that are specific to your area.

Speed to service

Responses to your requests are timely, usually within two hours during regular business hours.

Personalized customer service

Your team knows you on a first-name basis and is focused on understanding your business objectives, timelines and needs.

Not a call center

You get direct access – phone number and email address – to your HR service team.

Proactive notifications

A service team member alerts stakeholders of significant changes to local, state and federal HR-related laws and regulations.

Proven HR experience

On average, each service team has more than 60 years of professional human resource experience combined.

Unmatched follow-through

From employee relations to benefits questions, we’ll help navigate the HR issues that your company faces from start to finish.

Here’s how we
work with you

A team of professionals provides
unrivaled service

Business
Performance
Advisor

Payroll
Specialist

Client
Liaison

HR
Specialist

Client Implementation
Project Manager

Performance
Specialist

HR Services
Manager

Safety
Specialist

Ready support and unsurpassed customer service

Our HR support specialists respond to your employees’ questions about their benefits, payroll, 401(k) and more, saving them – and you – time and productivity. Elevate the employee experience with our talent management team.

1,100

Average number of calls per day our contact center handled in 2021

250

Number of chat resolutions per day with our contact center

98%

Percentage of calls resolved in 8 minutes in 2021