How one HR partner unlocked growth for thousands of franchise employees
As Raymer Business Services expanded to support 22 companies and 3,000+ employees, HR and payroll complexity grew. This story shows how streamlining payroll, strengthening compliance, and partnering for consistent support created a scalable foundation for growth.
The Challenge
- High turnover rate created significant operational strain
- HR compliance complexities
- Payroll time-sensitive challenges
The Solution
- Centralize payroll, HR and compliance
- HR service driven support
- Seamless onboarding process
The Result
- Improved efficiency through real time analytics
- Reduced payroll processing time
- Trusted HR Partner for future growth
“I feel like the people at Insperity care and that feeling of I’ve got somebody on my side, they’re not going to say no, they’re going to help me find a solution. All of those things are what I think makes Insperity head and shoulders above other companies.”
Laura Raymer
CEO
Raymer Business Services
How Raymer Business Services simplified HR for franchise owners
For more than 30 years, Laura Raymer, the CEO of Raymer Business Services, has been the driving force behind a specialized firm providing centralized payroll, HR and bookkeeping for fast-food franchises. Raymer Business Services serves a unique niche, primarily supporting Carl’s Jr. franchise networks across California. The company’s value proposition: Act as an efficient, outsourced business hub, allowing franchise owners to focus on running their restaurants. As the business grew, so did the complexity. Laura knew that to secure the company’s future and simplify operations, she needed to upgrade her HR systems and find a partner who could deliver a higher level of service. This led her to seek a service-enabled HCM solution that could provide a unified platform for payroll, HR compliance, and benefits, aligning with her mission to simplify operations for her clients.
The challenge of growth and inadequate support
Before partnering with Insperity®, Raymer Business Services faced a series of frustrating challenges with previous payroll providers. The company managed a complex network of 22 different companies with more than 3,000 active employees with a 60% turnover rate, and existing solutions were falling short. A low-cost provider promised savings but delivered poor service, with unresponsive support teams and frequent representative turnover. This lack of reliable support and the absence of a guided onboarding experience with previous providers created significant inefficiencies. Payroll—a critical function—had become a three-day process requiring five staff members.
The problems extended beyond payroll. Based on the West Coast, Raymer Business Services struggled with East Coast-based service teams, which limited communication and timely resolutions. Furthermore, they felt they were only receiving payroll processing, not the HR support needed to navigate California’s complex regulatory landscape. This left them vulnerable, leading to HR-related legal challenges and the need to outsource critical functions like creating employee manuals. The goal of doing more with less felt out of reach, and the stress of managing these critical functions was mounting. They needed a true partner, not just a vendor.
A solution built on a foundation of service
The search for a better solution led Raymer Business Services to Insperity HRCore™. Laura recalls the onboarding process for all 22 companies as remarkably seamless, thanks to a guided onboarding experience where Insperity’s team tailored the solution to Raymer Business Services’ unique needs.
“It was so smooth,” she says. “I couldn’t even envision that it would be that smooth with this many companies trying to transfer over. It was an amazing situation, and we still talk about it.”
“We have a lot of people that English is their second language and the fact that Insperity does offer Spanish was key to us because we need to have employees be able to understand what onboarding is and how to do it. Our support team all the way along from onboarding and current are just top notch. It’s amazing.” From the start, Insperity® provided the option to contact HR professionals by phone or email for guidance. This consistency was a distinct contrast to previous experiences and Raymer Business Services finally had the reliable, transparent communication they needed. The partnership provided more than just technology; it delivered a comprehensive HR infrastructure. Insperity’s support helped Raymer Business Services address complex compliance issues, including California’s specific payroll accrual regulations, and offered guidance on wage and hour laws—a constant challenge in the fast-food industry. This robust support system gave Laura and her team peace of mind, knowing they had an expert resource to turn to.
Measurable results that fuel future growth
The impact of partnering with Insperity was both immediate and profound. By leveraging the Insperity HRCoreTM solution, the operational efficiencies gained were significant. The payroll process, which once took five people three full days to complete, was streamlined dramatically, freeing up Raymer employees to focus on new initiatives. “I used to have five employees who did payroll,” Laura notes. “I now have three.” Not only did payroll require less headcount and associated costs, but the process became vastly more efficient and timely. Payroll for more than 3,000 employees across numerous companies is now completed in two days.
Additionally, real-time analytics from Insperity HRCore enabled Raymer Business Services to make data-backed decisions, allowing staff members who previously focused solely on payroll to assist with bookkeeping and other business functions.
Employees also experienced the self-service capabilities of Insperity HRCore empowered employees to manage their own information, from updating addresses to accessing pay stubs and W-2s. This reduced the administrative burden on Raymer Business Services staff and improved employee satisfaction. As Laura explains, the ability for employees to handle these tasks themselves “makes us more efficient too.”
A partnership that feels like family
Beyond the metrics, it is the quality of the relationship that truly defines the partnership. Laura was impressed when an Insperity VP of Service visited her office simply to better understand her business and ask how Insperity could better support her goals. This level of personal engagement from leadership demonstrated a deep commitment to Raymer Business Services’ success.
That commitment became even more evident during a critical moment when one of her clients needed extra support with a time-sensitive employee payment. This proactive support and responsiveness allowed payroll to be processed early due to a holiday, demonstrating Insperity’s commitment to client satisfaction and operational continuity.
When reflecting on the partnership, Laura describes Insperity with a single, powerful word: family. “There’s a level of care and humanity that you don’t often see with corporations,” she explains. “Family shows up when you need them most, and that’s exactly what my Insperity family has done for me.”
A future of expansion and opportunity
With the efficiencies gained through its partnership with Insperity, Raymer Business Services is positioned for growth. For the first time in its history, the company is actively seeking new business and is confident in its ability to handle expansion. “We are in a very good place right now because of Insperity,” Laura confirms. With a solid operational foundation and trusted partner by their side, Raymer Business Services is ready for the future—proving that the right partnership can turn challenges into opportunities.