Cracking the code on manager impact: Closing the gap between perception and performance
Your managers are the critical link between leadership and frontline teams, but are they truly driving business success? Our research reveals a striking disconnect: While 49% of executives believe their managers exceed expectations, only 20% of frontline employees agree. Even managers are uncertain, with just 34% rating their own performance as above expectations.
This isn’t just a difference of opinion – it’s a silent threat to workplace culture, employee engagement and bottom-line results.
With stakes this high, it’s essential for executives to remove obstacles and create the right conditions for managers to succeed. So, what’s holding them back? And how can you help them break through?
This North Star Network report examines how organizations can bridge the performance gap and empower managers to become powerful drivers of business success.
Inside this report, you’ll discover:
- How manager excellence drives stronger business results across organizations
- The top three barriers to manager effectiveness and how to overcome them
- Five key manager activities that deliver measurable business impact
- Five strategic support priorities – from leadership development to feedback tools – that help managers thrive
Download your full guide today for an in-depth look at ways to help your managers excel, strengthening alignment, culture and performance across your organization.

