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A strategic HR partnership helps tech company weather the pandemic

BILT Inc. focuses on its strengths with help from Insperity

HR support provides BILT Inc. with payroll, benefits, compliance and, in times of crisis, unprecedented counsel and support that allows them to focus on their core strengths.

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The Challenge
  • HR compliance
  • Payroll
  • Uncertainty during pandemic
The Solution
  • Insperity® Workforce Acceleration™ solution
  • Insperity® Workforce Optimization® solution
The Result
  • Accurate, on-time payrolls
  • Reduced liability and minimized risks
  • True HR partnership, people aligned with company goals

INC. 5000 company recommends support from Insperity

Nate Henderson, chairman and CEO of BILT Inc.— a platform for manufacturers to provide 3D interactive, animated instructions for their products — believes the most accurate indicator of a company’s success is the percentage of customers who are likely to recommend the business to a friend. More than 80% of clients say they would recommend BILT, which helps to explain the company’s exponential growth.

“(Insperity) gave us confidence to move forward, knowing we were making correct decisions based on good, timely information.”

Ahmed Qureshi
President and COO

They then turned to a local HR company. However, in both instances they encountered the same issues – problems with payroll and the lack of true HR guidance.

“It seemed like we couldn’t go a full month without a payroll issue,” said Robyn Satterfield, COO. “And the last thing we ever wanted to mess up were people’s paychecks.”

From ongoing inaccuracies in the payroll system to time off requests, the last straw was a delay in reporting that affected their taxes, which led to Alius receiving a letter from the federal government. Enough was enough. These continuous mistakes signaled that it was time for something different.

A Smooth, Error-free Transition

Right off the bat, Alius noticed a difference in Insperity.

As the implementation team took them through a smooth transition, the standardized quality built their confidence and trust. The level of care, along with gestures like visiting their office to meet the staff face-to-face, made Alius feel as though they’d made the right choice. The excellent service coupled with technology turned out to be exactly what they needed.

Though they had used a human capital management system called isolved before, they found that Insperity took this technology to the next level by providing support on how to navigate the platform and utilize its full capabilities. And they welcomed guidance on payroll, benefits and tax administration to help them stay compliant and avoid headaches of the past. Satterfield also shared, “By expanding the onboarding process, it has been a much better experience for the new employees we bring on.”

“Additionally, the ability to offer training available through isolved has given us an advantage and really helped us hire good people and retain them.”

Overall, the biggest difference was the peace of mind Insperity provided and knowing that their payroll will be error-free.

Advancing the Company and Its Offerings

Alius Health has been so pleased with Insperity’s Workforce AccelerationTM services that they will soon transition to full-service HR from Insperity, the Insperity Workforce Optimization® solution. Expanded services will give them the administration assistance they need, HR guidance around compliance, more HR technology and a full complement of HR specialists. But what Alius Health is excited about is giving their employees access to better benefits than they’ve ever had in the past. Also, something that’s totally new for them – an employee assistance program.

“These are the kinds of things that allow our company to compete in a hot market. We’ve got to be able to offer our employees a smooth onboarding, give them access to great benefit options, and provide training and programs that they just can’t find anywhere else. We’re so happy that we’re going to be able to do all of these things through the help of Insperity.”

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