A true HR partner in every way
After exploring other HR providers, Interlace Health discovered that only Insperity offered the strategic HR expertise and exceptional service it truly needed. With Insperity’s personalized solutions and dedicated support, the company simplified HR operations, allowing leadership to focus on core business priorities.
“Name an Insperity resource, and we probably took full advantage of it.”
Meredith Winters
Chief of Staff
Interlace Health
Health care tech faces HR hurdles
Interlace Health, founded in 1992, specializes in workflow automation and electronic signature solutions for the health care industry. Headquartered in Missouri, its innovative tech platform helps streamline everyday tasks for both clinicians and patients, enabling health care organizations across the country to operate more efficiently.
As the company expanded, managing HR for its distributed workforce of 60 employees across more than 20 states became increasingly complex. Without an internal HR team, handling HR compliance, payroll, benefits and employee management became time-intensive tasks.
The search for superior HR service
Meredith Winters, Interlace Health’s chief of staff, first joined the company in 2015. With limited internal HR resources, her role quickly expanded.
“I do not have a formal HR training,” Winters said. “But over time, my role took on more HR responsibilities.”
Before coming to Insperity, the company sought help from another HR provider. But the client experience fell short of expectations.
“Having employees in 20 different states could be a full-time job,” Winters said. “But we weren’t thrilled with the level of service they were providing to us.”
The Insperity advantage
By partnering with Insperity, Interlace Health gained a true HR partner – one that could offer strategic HR expertise and exceptional service. Through the Insperity® HR360 solution, the organization improved its people processes with the backing of a dedicated HR team.
With a trusted HR advisor, Interlace Health was able to streamline HR administration, enhance operations and build a stronger foundation for long-term success.
Trying a new approach
Over the next five years, the company received Insperity’s comprehensive support, helping it remain competitive and compliant with HR best practices. From employee access to Fortune 500-level benefits to multistate HR compliance guidance, this integrated approach strengthened the company’s HR infrastructure, freeing leaders to focus on core business priorities.
“We were fully engaged,” Winters said. “Things with Insperity were going really well.”
However, as the Interlace Health team began navigating rising benefit costs, growing financial strain led to the difficult decision to end its partnership with Insperity.
“We wanted to make sure there wasn’t a better solution out there that could help us contain some of those costs,” Winters said.
The road back to Insperity
The company decided to try a smaller PEO that promised cost savings. But Winters recalled that the move from Insperity didn’t meet expectations.
“We weren’t going to save much money,” Winters said. “And to top it off, the level of service just wasn’t the same. We were now responsible for things that Insperity had previously been working on for us.”
Despite exploring other options, Interlace Health never lost sight of the value its former HR partner brought to its business. Winters maintained contact with an Insperity sales representative throughout the process, eventually leading to a renewed partnership.
This time, the organization aimed to approach its relationship with Insperity in a fresh way.
Empowering HR independence
After building a strong HR foundation with the Insperity® HR360 solution, Interlace Health made the strategic decision to take on more HR responsibilities in-house. Unlike Insperity HR360, where employer-related responsibilities are allocated between the business and PEO, the organization opted for the Insperity HRCore™ solution. This move put the employer-related liabilities fully on Interlace Health, using the technology platform provided by Insperity HRCore for payroll, HR compliance and benefits
At first, the new approach showed promise. “Insperity HRCore is a tremendous platform,” Winters said. “It has very robust potential for customization.”
However, the added HR responsibilities quickly became overwhelming, pulling focus away from other operational goals.
“Coordinating between the different providers and carriers was taking us away from other job duties,” Winters said. “We were saving a little bit of money, but it wasn’t worth the trade-off.”
Returning to full-service HR
After two years of independently managing HR tasks, Interlace Health explored transitioning back to a full-service PEO solution. The company rejoined Insperity HR360guided by the continued support of Insperity’s team.
Winters recalled that the transition was a smoother process, helping the company to accelerate and refocus strategic initiatives.
“When I met with the Insperity services team, I knew exactly all of the projects I wanted to resume.”
“The onboarding was much improved from 2015,” Winters said. “We hit the ground running. When I met with the Insperity services team, I knew exactly all of the projects I wanted to pick up and resume.”
Returning to Insperity HR360 has enabled Interlace Health to realign with its business goals. Backed by Insperity’s premium service and strategic HR expertise, the company is better positioned to operate with clarity and efficiency as it manages multistate HR compliance, enhances employee engagement, strengthens culture and refines workplace policies.
A partnership built on trust
As Interlace Health progresses, the company remains focused on optimizing its HR strategy to fuel sustained growth. Leadership plans to continue leveraging Insperity’s full-service HR solution for employee benefits, HR compliance support and ongoing employee policy refinements.
One of the most valuable aspects of the partnership has been Insperity’s flexibility and commitment to meeting Interlace Health’s unique needs. Even during periods of transition, Insperity remained engaged and supportive.
This relationship of trust ensures that whenever Interlace Health needs a reliable HR partner, Insperity is always ready to step in and deliver.