Transforming HR operations for a real estate company: a partnership for scalable growth

The bold mission to revolutionize operations: a centralized approach

A leading real estate company, serving as a shared services provider for a prominent private equity firm, faced the complex challenge of centralizing HR functions across its diverse portfolio. At its peak, the company managed HR and benefits for 13 portfolio companies, supporting approximately 2,600 employees. Their mission has always been to streamline operations and deliver value-added services to their portfolio companies. However, achieving this vision required a partner capable of addressing their unique needs and operational complexities.

Before partnering with Insperity, the real estate company experienced significant inconsistencies in HR across its portfolio companies. Each entity operated independently, presenting inefficiencies, administrative complexities, and little uniformity in benefits and processes. The absence of scalable solutions challenged their ability to grow efficiently and the company faced the prospect of hiring additional high-level HR talent to manage benefits and fiduciary responsibilities. Greg Noorigian, the Chief Human Resources Officer, described the challenge, saying, “To think that I have to go out and hire additional employees to administer the HR, the benefits, the services, the compliance, etcetera, would be extraneous work and would require a lot more people to create a scalable solution.” These challenges not only promised to slow growth but also risked operational inefficiencies that could impact the company’s ability to support its portfolio effectively.

Signaling transition to solution

Insperity stepped in as a trusted partner, offering the Insperity® HR360 solution to address the company’s unique challenges. By centralizing HR processes and administration, Insperity enabled the organization to efficiently scale its operations while maintaining consistency across all portfolio companies. The solutions provided by Insperity included scalable processes that allowed the company to onboard new portfolio companies seamlessly, without recreating processes. This ensured rapid scaling and uniformity across the organization. By treating all portfolio companies as a single entity, Insperity simplified the HR administrative burden on the company. Proactive HR compliance management was another critical component, with Insperity providing regular updates and alerts to assist with HR compliance with regulations across multiple states.

The partnership was further strengthened by the dedicated service support that played a pivotal role in the collaboration. Mr. Noorigian reflected on this, saying, “The service team was there, and they were a true partner, helping to solve HR business needs. They were there to figure out what we needed to be successful.” This hands-on approach ensured that the solutions were not only effective but also tailored to the company’s specific needs.

From complexity to clarity: how Insperity transformed HR 

The results of the partnership were transformative. The company successfully scaled to 2,600 employees across 13 portfolio companies. One of the most impressive achievements was the integration of 100 employees from an acquired company within just three months, showcasing the efficiency and effectiveness of Insperity’s processes. This integration was particularly notable because it addressed critical concerns the transition to a new medical plan and ensured a smooth transition for employees.

Insperity’s centralized approach allowed the company to streamline payroll and other HR processes across all portfolio companies, eliminating the need to recreate processes for each new acquisition. This consistency not only saved time but also reduced administrative burdens, enabling the company to focus on strategic growth initiatives. Mr. Noorigian emphasized the value of this streamlined approach, stating, “Insperity offers that kind of all-in-one solution which makes it quick and easy.”

Another key outcome was Insperity’s ability to provide uniform benefits across all portfolio companies, regardless of their size.

The partnership demonstrated Insperity’s ability to bolster the value proposition of a shared services model. By treating the portfolio companies as a single entity, Insperity provided a level of agility, consistency and scalability that was critical to the company’s success. Mr. Noorigian highlighted the seamless integration process, saying, “The service team worked through all of these challenges with us, made it a seamless integration of bringing all that together and making it a very seamless experience for this new portfolio company.”

Strategic partnership in action:
how Insperity fueled scalable growth for a real estate leader

The real estate company’s journey with Insperity demonstrates the transformative power of a strategic partnership. By addressing their unique challenges using the Insperity® HR360 solution, Insperity enabled the company to scale efficiently, maintain consistency, and focus on their core business operations. Looking ahead, the company plans to continue leveraging Insperity’s services to sustain their growth and address new challenges.