Get technical support
TimeStar® support is here to help you by phone, email and online.
Our technical support team is available during the following times:
7 a.m. – 7 p.m. CT, Monday through Friday
Our technical support department is closed for business on the following federal holidays: *
- New Year’s Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
* We reserve the right to change holidays observed, as well as technical support department closures, based on our sole discretion. Changes may include but are not limited to: additional federal holidays, natural disasters, acts of war, or any other event beyond our control that may result in company or departmental closure.
For email support, please send the following information to email@example.com:
- Your name
- Company name
- Phone number
- Summary of your question or concern
We keep your time and attendance system up and running.
Insperity time clock and other data collection devices come with technical support packages connecting you with certified technicians who ensure your hardware always works properly. Through the Insperity Time Clock Support Program, you get one-on-one attention and loaner or replacement time clocks if yours are damaged or being repaired.
For hardware support, call us toll-free at 800-314-8223, Monday through Friday, 8 a.m. to 5 p.m. CT, or send us an email at firstname.lastname@example.org. The Insperity Time Clock Support Program does not cover parts or service required as a result of abuse or misuse (e.g., spills, dropping the device, strikes or blows to the device, lack of proper maintenance, power surges, floods, fires, lightning or other acts of nature).
In addition to technical support, Insperity offers consulting for:
- Product training
- Data analytics to reduce payroll costs
- Consultation services for best practices in tracking time and attendance
One of our representatives will be happy to assist you.855.472.5891