Get technical support

TimeStar® support is here to help you by phone, email and online.

Toll free: 800-314-8223
timestar@insperity.com

Office hours

Our technical support team is available during the following times:
7 a.m. – 7 p.m. CT, Monday through Friday

Our technical support department is closed for business on the following federal holidays: *

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

* We reserve the right to change holidays observed, as well as technical support department closures, based on our sole discretion. Changes may include but are not limited to: additional federal holidays, natural disasters, acts of war, or any other event beyond our control that may result in company or departmental closure.

Email support

For email support, please send the following information to timestar@insperity.com:

  • Your name
  • Company name
  • Phone number
  • Summary of your question or concern

Hardware support

We keep your time and attendance system up and running.

Insperity time clock and other data collection devices come with technical support packages connecting you with certified technicians who ensure your hardware always works properly. Through the Insperity Time Clock Support Program, you get one-on-one attention and loaner or replacement time clocks if yours are damaged or being repaired.

For hardware support, call us toll-free at 800-314-8223, Monday through Friday, 8 a.m. to 5 p.m. CT, or send us an email at datacollection@insperity.com. The Insperity Time Clock Support Program does not cover parts or service required as a result of abuse or misuse (e.g., spills, dropping the device, strikes or blows to the device, lack of proper maintenance, power surges, floods, fires, lightning or other acts of nature).

Additional services

In addition to technical support, Insperity offers consulting for:

  • Product training
  • Data analytics to reduce payroll costs
  • Consultation services for best practices in tracking time and attendance
Have a question?

One of our representatives will be happy to assist you.

877.222.0499
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