ExpensAble^® Express support FAQs

Go to Accounting > New Batch and select the report by checking the box to the left of the expense report. Then, hit the “Back to Review” button at the bottom of the screen. This will send the report back to accounting review status and you can then go to Accounting > Review and reject the report.

The administrator can reset a user’s password by going to Administration > Employee > Choose the Employee > Edit and then changing the password in the employee’s profile screen.

The employee can reset their own password if they have set up their security questions by using the “Forgot Password” link on the login page. If they have not set up their security questions or can’t remember the answers then the administrator must reset it.

Administrators can access additional information by clicking on Help/Getting Started in ExpensAble. In addition, a comprehensive Administrator Guide is available.

If you have set up your security questions you can use the “Forgot Password” link on the login page or in the settings section of the mobile app to reset your password. If you have not set up your security questions or have problems resetting it, please contact your company’s ExpensAble administrator.

Submitters can access additional information by clicking on Help/Learning Center in ExpensAble. In addition, a comprehensive Submitter Guide is available.

To cancel your monthly subscription of ExpensAble Express, contact our support team at 844-677-8330.

To update the credit card on file used to pay your monthly subscription of ExpensAble Express, contact our support team at 844-677-8330.

Yes, the ExpensAble Corporate mobile app for Android and iOS is available through the app stores and can be used with the Express edition at no cost.

ExpensAble provides two ways in which expense reimbursements can be processed using ACH:

• ACH file export. Using the ACH Guided Setup, an ExpensAble administrator can setup the ability to create an export file when expense reports are batched. This file can then be uploaded to your financial institution for processing the ACH. This feature must be enabled by your financial institution before utilizing this service. Instructions are provided in the ExpensAble Admin Guide and in the ExpensAble application under ACH Guided Setup > View ACH instructions.
• Integration with a third-party vendor, NatPay. Using the ACH Guided Setup, an ExpensAble administrator can setup NatPay to distribute funds on the customer’s behalf. Instructions for contracting with NatPay and configuring this option are provided in the ExpensAble Administrator Guide and in the ExpensAble application under ACH Guided Setup > View ACH instructions.

Yes, the Express edition includes a direct integration with QuickBooks® and can be set up through the QuickBooks Guided Setup link in the Administration section of ExpensAble. In addition, the Express edition can integrate with other accounting software through a file export.  For assistance setting up QuickBooks or to learn more about the file export, please contact a member of our support team at 844-677-8330.