ExpensAble® Corporate support FAQs

Accounting role

Go to Accounting, New Batch, select the report by checking the box to the left of the expense report. Then, hit the back to review button at the bottom of the screen. This will send the report back to Accounting Review status and you can then go to Accounting, Review and reject the report.

Administration role

The Administrator can reset a user’s password by going to Administration > Employee > Choose the Employee > Edit and then changing the password in the employee’s profile screen. The employee can reset their own password if they have set up security questions by using the “Forgot Password” link on the login page. If they have not set up security question or can’t remember the answers then the Administrator must reset it.

If you go to Administration, Company Info, and Features, you can enable “Allow Employees to Delete Imported Credit Card Transactions in CC Genie” feature, and you will then be able to delete the old card transactions for any user you are a proxy submitter for. Remember to go back and disable the “Allow Employees to Delete Imported Credit Card Transactions in CC Genie” feature when you are done so your employees cannot delete transactions.

Go to Administration, Configuration, click New. From the Pending tab, click on Expense Report Settings, then Distance, and edit the distance rate. Once changed, hit save, then go to Configuration, Pending, and click on Commit Now to make the new rate active in the system.

ExpensAble does not automatically change the mileage rate because we have customers that are international or use a company specified rate rather than the IRS rate. Refer to the Administrator guide for instructions.

Administrators can access additional information by clicking on Help/Getting Started in ExpensAble. In addition, a comprehensive Administrator Guide is available.

Submitter role

If you have set up security questions you can use the forgot password link on the login page or in the settings section of the mobile app to reset it yourself. If you have not set up security questions or have problems resetting it please contact your company’s ExpensAble administrator, they can reset your password for you.

Please allow up to five business days for a transaction to post in ExpensAble, if you have an automated corporate card feed. If the transaction still doesn’t appear, please let your ExpensAble administrator know the date of the charge, how much it was for, and the merchant processing the transaction. Your administrator can contact the ExpensAble Support Desk to ask them to refeed the charge.

You can download the ExpensAble mobile app from the Apple App Store or from Google Play.

Submitters can access additional information by clicking on Help/Learning Center in ExpensAble. In addition, a comprehensive Submitter Guide is available.

Have a question?

One of our representatives will be happy to assist you.

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