ExpensAble Corporate support FAQs

Accounting role

Go to Accounting, New Batch, select the report by checking the box to the left of the expense report. Then, hit the back to review button at the bottom of the screen. This will send the report back to Accounting Review status and you can then go to Accounting, Review and reject the report.


Administration role

Go to Accounting, New Batch, select the report by checking the box to the left of the expense report. Then, hit the back to review button at the bottom of the screen. This will send the report back to Accounting Review status and you can then go to Accounting, Review and reject the report.

If you go to Administration, Company Info, and Features, you can enable “Allow Employees to Delete Imported Credit Card Transactions in CC Genie” feature, and you will then be able to delete the old card transactions for any user you are a proxy submitter for. Remember to go back and disable the “Allow Employees to Delete Imported Credit Card Transactions in CC Genie” feature when you are done so your employees cannot delete transactions.

ExpensAble does not automatically change the mileage rate because we have customers that are international or use a company specified rate rather than the IRS rate. Refer to the Year to Year Rate user guide for instructions.


Submitter role

If you have set up security questions you can use the forgot password link on the login page or in the settings section of the mobile app to reset it yourself. If you have not set up security questions or have problems resetting it please contact your company’s ExpensAble administrator, they can reset your password for you.

Please allow up to five business days for a transaction to post in ExpensAble, if you have an automated corporate card feed. If the transaction still doesn’t appear, please let your ExpensAble administrator know the date of the charge, how much it was for, and the merchant processing the transaction. Your administrator can contact the ExpensAble Support Desk to ask them to refeed the charge.

The submitter guides and training videos are located in the ExpensAble Learning Center by selecting the Help tab once you log in.

You can download the ExpensAble Corporate mobile app from the Apple App Store or from Google Play. You can learn more about using the app by accessing the ExpensAble Corporate Mobile 4.0 User Guide.


ExpensAble Plus Prepaid MasterCard

Add the new employee under Administration, Employees. Add the cardholder role to the employee. Then, go to the ExpenseCard section of ExpensAble, and click on Cards and Groups. At the bottom of the screen, click on new, then select the employee to order a card for.

Have a question?

One of our representatives will be happy to assist you.

expensable.support@insperity.com
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