Strategy and Planning Help Vivaro Move Forward

The Company

Vivaro Corporation provides telecommunications products, specifically pre-paid calling cards, to the Hispanic community, focusing primarily on Mexico.

Victor Robles, vice president of finance and administration at Vivaro, began talks with Insperity about the relocation of the finance department in August 2011. An announcement about the move was made to company employees in September, and all employees were in Houston by mid-December.

“We had acquired five companies and had duplicated functions and departments – staff, organizational charts, payrolls, benefits,” says Robles. The need to simplify and consolidate was evident, but overwhelming. “I admit that I had no idea where to start,” he says. “There was no option for failure. Our culture, due to several acquired companies, had suffered and we had a lot of unhappy employees. I needed support and advice.”

For example, Robles hadn’t realized that we needed to consolidate his company’s 401(k) plans into one. “That’s just one way Insperity was helpful to us,” Robles says.

The Challenge

In 2011, due to company acquisitions and scattered locations in the U.S., Mexico and Canada, Vivaro Corporation decided to consolidate its finance department to Houston, while also building internal efficiencies and a unified culture across the newly acquired companies.

The Solution

Insperity MidMarket Solutions™ service personnel kicked efforts into high gear. Recruiting played an integral role since the relocation involved laying off employees in New York, preparing relocation packages for transferring employees, and recruiting, interviewing and hiring new employees in Houston. Insperity’s compensation, retirement services and human resources services also played important roles in the process.

The Insperity MidMarket account executive and recruiting account manager formulated a complete plan for Vivaro’s timeline, which included communication, change management, job descriptions and compensation, with the ultimate goal of ensuring that once employees arrived in Houston, they were happy.

“We knew it would be difficult to bring the entire team (from New York) to Texas and we had to make some organizational changes that began with putting job descriptions together that defined the new positions in Houston – what those job duties entailed and what the appropriate compensation would be,” says Robles.

Because Vivaro’s Houston office space was still being built during the process, Robles and his head of accounting interviewed candidates at Insperity’s Houston Service Center for four days in early December.

“It was like ‘American Idol’ auditions, we were running so many candidates through,” Robles laughs.

The Value

“Insperity helped provide the direction we needed. We don’t have a complete HR department with recruitment, compensation, etc., and I don’t think people understand everything that HR entails,” Robles says. “Having people come to your office every day to talk about their lives becomes complicated, and Insperity really helped us with that.”

Aside from helping his company with the human capital side of the business, Robles says his company has also saved money by using Insperity.

Because of the confidence Robles has in his Insperity MidMarket team after the relocation, he’s looking forward to 2012. Moving the finance department to Houston was an important leg in Vivaro’s consolidation strategy as a group. The next, he says, will be a second departmental relocation that will take place by the fourth quarter with Insperity’s help. He’s confident his expectations will be met.

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