When Janice Pellar, president, learned that EMCO had been awarded a multimillion-dollar contract as a subcontractor to a prime contractor servicing a large federal agency, she knew she had to move incredibly fast. Because the prime contractor wanted EMCO to retain all of the existing contractors’ employees, the company had to hire 185 employees within two weeks and another 50 in the 45 days after that. Pellar immediately called Insperity.
Insperity assembled a customized client service team to help the company. “We got the official notice on a Tuesday,” recalls Pellar. “By Wednesday, we were all on planes to different parts of the country. We had to complete all the paperwork, orientation, benefits enrollment and administration work for almost 200 people at 10 sites across the country. Within a week, all of our new employees had been through orientation with an Insperity team member. That kind of commitment and extra effort on Insperity’s part made it possible for us to achieve this.”
Pellar believes that EMCO’s relationship with Insperity was instrumental in landing the three-year contract to supply desktop and network support, help desk assistance and asset-management services. “In our bid specifications, we included information about Insperity, and I believe that gave us added credibility. Because of our relationship and Insperity’s presence throughout the U.S., we could be national in scope.” Being able to show it could operate smoothly across state lines was key to the company’s successful bid, Pellar says. EMCO needed payroll and tax identification numbers in each state as well as employee handbooks tailored to the differences in employment laws. “Insperity watches that for us, and that’s a big relief,” Pellar says.
The Return on Investment
In the time since EMCO won that first national contract, the company has seen more rapid growth. Pellar says the company’s capacity and capabilities have a higher profile, and the company is pursuing more business in the federal contract market. “We now have a national presence,” she says. “Insperity prepared us and gave us the tools to reap the benefits of this new market.” Insperity has also helped the company respond quickly to business opportunities when they arise. In the aftermath of a Hurricane Katrina, EMCO pursued a significant FEMA contract. “If we had been bogged down with administrative matters, given our limited resources, I’m not so sure we would have been able to act as quickly as we did,” says Mike Lee, chief financial officer. “Because of Insperity, when opportunities like that come up, we’re more flexible and we can take advantage of them. That has a direct effect on the company’s bottom line.”