“For an exit interview to be effective, you have to remain interested, non-judgmental and welcoming,” says Steve Cohen, president of Missouri-based Labor Management Advisory Group Inc. At the end of the day, you’ll want to get information you wouldn’t have gotten otherwise, and you have to convey your appreciation, from simply saying thank you to giving the employee your full attention.
Here are 10 tips for conducting a successful exit interview.
1. Heads up
2. Starting the meeting
3. Unstated objectives
6. The questions
7. Don’t ask this
9. Show interest
Conducting a successful exit interview can go a long way in improving employee morale and reducing employee turnover which positively affects productivity rates and your company’s bottom line.