IMPORTANT: With the release of Ultimate Employer version 8, Descriptions Now version 8, Policies Now version 8 and Performance Now version 8 we will discontinue phone, online, email and chat support for older versions on May 19th, 2014. We recommend upgrading to version 8 of these applications which includes one (1) year of support.
Hours of operation
Our technical support team is available during the following times:
8 a.m.-5 p.m. CT Monday through Friday
Our technical support department is closed for business on the following federal holidays:
- New Year's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
*We reserve the right to change holidays observed as well as technical support department closures based on its sole discretion, to include but not limited to: additional federal holidays observed, natural disasters, acts of war, or any other event that is beyond our control that may result in company or departmental closure.