Nonprofit Values Insperity for Early Problem-Solving, Current Strategic Planning Assistance

By: Insperity Staff
February 6th, 2011

The Company

Family Service Association of San Antonio is the city’s oldest human service agency, and is dedicated to serving children, seniors and families in need in 11 counties. The nonprofit agency served 48,000 individuals in 2006, and 86 percent of the families served are living on annual incomes of less than $15,000.

The Challenge

Family Service Association is a premier resource for San Antonio families, and Nancy Hard, president and CEO, plans for the agency to stay that way. Statistics confirm that the gap between the wealthy and the needy is growing, and the challenge for Family Service Association, like many nonprofits, is maintaining the stability of the organization while building a sustainable infrastructure that “will be here long enough to work ourselves out of a job!” Additional struggles with high workers’ compensation and health insurance rates led the agency to researching and contacting Insperity for help.

The Solution

“Insperity was the best decision I ever made, and I haven’t regretted it,” Hard says. “It’s like having a team of HR strategists on staff, and they’re that responsive. Our organizational lifecycle has gone through tremendous changes in the past six years, and we’ve been cyclic in terms of which services from Insperity that we’ve used most from risk management, workers’ compensation, staff development and training and now our infrastructure, but we’ve always used a broad array of services.”

The Value

“We wouldn’t be where we are without Insperity,” Hard continues. “I think what I value most is their responsiveness. They’re a very active partner. Originally we used services that addressed problem solving, but now we’re having strategic conversations and looking at succession planning. Our employees use the online services and MarketPlace^SM vendors. Our supervisors appreciate the help to develop job descriptions, performance plans and corrective actions. My colleagues at other nonprofits lament that they’re lacking these.”

The Return on Investment

Family Service Association has an anticipated $8.3 million budget for 2007, and Hard is acutely aware that “every one of those dollars is someone else’s dollar, not ours, that we’re making decisions with. For people to fund us, they look at our costs and our quality, which we’re noted for, but their ROI drives our funding, and they’d much rather see their dollars go to direct services than administrative, or benefits management costs. Our challenge has been articulating and building our investors’ understanding of the cost (vs. the ROI) of Insperity. Yet I’d still tell other businesses that this is the best decision I’ve ever made.”

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